Question 1

What size is stated for the framed acrylic prints and the box frame canvases?

Accepted Answer

Hopefully sizing things isn’t too technical for you, but if it is, skip the below & just give an Iconiko tribe member a buzz on 1300 58 58 23.

The size stated on the individual product page, is the internal (image/perspex) size because the external size will vary depending on your frame choice. To work out the exact external measurements look for your frame choice below:

Canvas
Box Frame (Black, Caramel, White, Natural) – Add 3.2cm
For Example:

160cm x 120cm = 163.2cm x 123.2cm

115cm x 85cm = 118.2cm x 88.2cm

Framed Prints
Angled (Black, Caramel, Chocolate, Grey, Natural) – Add 3cm
For Example:

112cm x 76cm = 115cm x 79cm

80cm x 60cm = 83cm x 63cm

Angled (White) – Add 4 cm
For Example:

80cm x 60cm = 84cm x 64cm

60cm x 40cm = 64cm x 44cm

Black and White Gloss –  Add 4.2cm
For Example:

150cm x 112cm = 154.2cm x 116.2cm

80cm x 60cm = 84.2cm x 64.2cm

Boutique Gloss Black & White – Add 3.5cm – 5.5cm
*Sizes 1500 and above add 5.5cm*

For Example – 3.5cm:

130cm x 91.5cm = 133.5cm x 95cm

112cm x 76cm = 115.5cm x 79.5cm

For Example – 5.5cm:

170cm x 91.5cm = 175.5cm x 95cm

150cm x 112cm = 155.5cm x 117.5cm

Flat Black & White – Add 3cm – 9cm
*Sizes 1500 and above add 9cm*

For Example – 3cm:

130cm x 91.5cm =133cm x 94.5cm

112cm x 76cm = 114m x 79cm

For Example – 9cm:

170cm x 915.cm = 179cm x 100.5cm

150cm x 112cm = 159cm x 121cm

Flat Chrome – Add 3.3cm
For Example:

170 x 91.5 = 173.3 x 94.8

130 x 91.5 = 133.3 x 94.3

Flat Natural – Add 2.8cm
For Example:

112cm x 76cm = 114.8cm x 78.8cm

80cm x 60cm = 82.8cm x 62.8cm

Rose Gold – Add 3cm
For Example:

112cm x 112cm = 115cm x 115cm

90cm x 90cm = 93cm x 93cm

Question 2

I love the artwork but not the size.

Accepted Answer

We get that size matters for most people, so our artwork can be custom sized.

All you need to do is contact an Iconiko tribe member – makemedifferent@iconiko.com.au or 1300 58 58 23 with the artwork name, frame and exact external size you are after and we will be able to help you out.

Question 3

I love everything but the frame.

Accepted Answer

Matching frames to furniture can be tricky business, but we are here to help.

If you need a different frame for your artwork, all you have to do is contact an Iconiko tribe member – makemedifferent@iconiko.com.au or 1300 58 58 23 with the artwork name, size and frame you are after and we will be able to help you out.

Question 4

How do I pay?

Accepted Answer

Who doesn’t love that question?

You can pay via – PayPal, AfterPay & Any Major Credit Card.

If you want to pay via Direct Deposit, please contact an Iconiko tribe member on 1300 58 58 23.

Question 5

What is Afterpay?

Accepted Answer

Afterpay is the newest version of Layby – with one major difference – it allows you to get your products straight away.
All you have to do is select Afterpay as your payment method at checkout and then you can pay for your products over four equal instalments.

Sounds too good to be true? Well that’s because it is. You won’t pay an extra cent unless you are late on your fortnightly instalment, so all you need to do is make sure you pay on time. It’s that simple!

To get to know Afterpay even more, please visit the Afterpay website here.

Question 6

When will my products ship?

Accepted Answer

Products that are made with love down under will ship within 7-14 business days from the date you place your order.

Internationally made products will ship within 2 business days.

Question 7

How long will it take for the postie to show up?

Accepted Answer

Based on their usual delivery habits, the below can be expected:

VIC, NSW, SA, ACT, QLD –  3-10 business days
WA & NT – 5-12 business days

Also, if you live in one of those wonderful outback areas, you can expect the postie to take an extra 3-4 business days to reach you.

Question 8

How much is postage?

Accepted Answer

No one likes the words postage fees, but someone needs to help keep our posties in jobs!

To make the concept more bearable, we only charge a flat fee of $29.95 for each product.

If you’re still confused about the postage cost, it’s all good because the handy automatic calculator will tell you what you need to pay at checkout.

Returns

Question 9

I’m sorry, but I’ve changed my mind.

Accepted Answer

Whilst we hope this doesn’t happen, we want you to absolutely love your purchase, so if you do change your mind, your product can be returned as long as it’s not a custom designed one.

The return must be completed within 7 days of the date you receive the product and it must be in “new condition” along with all the original packaging.

The product should be returned using a secure delivery method, which requires a signature on receipt of the goods.

To create a return, please contact an Iconiko tribe member by email with the product name, order number and the reason for the return at tribecare@iconiko.com.au.

Question 10

Help! The postie broke my stuff?

Accepted Answer

On occasion transit damage does occur, and whilst it’s always a bummer when it happens, there is no need to stress as we will replace or refund any product damaged in transit.

For a replacement or refund to occur, it is important that the goods are inspected on delivery and the delivery rejected should there be any visible signs of transit damage. Please do not sign for the goods if you know there is something wrong with them.

Upon rejection of the order, please email tribecare@iconiko.com.au with as much detail concerning the transit damage as you can, along with the order number and your contact details.

Question 11

Warranty

Accepted Answer

We provide a 12 month warranty for all of our products. The warranty period commences from the date that the products were received.

The warranty covers the replacement or repair (at our discretion) of any product that has a manufacturing or material defect. The warranty does not cover normal wear and tear or damaged caused by abnormal use of the product. The warranty also does not apply to goods that have been altered by the user in any way.

Please ensure you carefully read any care instructions provided with your product and follow the instructions carefully as your product will not be covered by the warranty otherwise.

If you have a warranty claim, please send your details, the product details, the order number and the warranty issue to tribecare@iconiko.com.au.

Question 12

Collecting

Accepted Answer

There are many aspects of the site, which can be viewed without providing personal information, however, for access to further Iconiko customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username, password, address and phone number. You may also have to provide sensitive information in the recovery of your lost password. We only collect personal information, which is required to conduct our business as an online provider of goods.

Question 13

Sharing

Accepted Answer

We respect your privacy and will only disclose information shared with us so that we can provide you with the goods and services you have requested of us. Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.

Question 14

Use

Accepted Answer

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

Question 15

Changes

Accepted Answer

Iconiko reserves the right to make amendments to this Privacy Policy at any time. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website. If you have objections to the Privacy Policy, you should not access or use the Site.

Question 16

Storing

Accepted Answer

We will always take reasonable steps to secure your personal information. Personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information.

Question 17

Accessing

Accepted Answer

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

Fabric	I am made of 525 GSM 100% polyester fabric.
Size	I am 30cm h x 50cm w.
Insert	My insert is made of PET fibre and is 100% eco-friendly.
Shipping	As I am made with love in Australia, I usually ship within 7 days from the date you pick me.

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